Payment policy

 

At Tots Kids, we aim to make your shopping experience as smooth and secure as possible. Please read our payment policy below for details on how we handle transactions.

Accepted Payment Methods
We accept the following forms of payment:

  • Debit and Credit Cards (Visa, MasterCard, American Express, Discover, Diners Club, Maestro, UnionPay)

  • PayPal

  • Apple Pay, Google Pay and Shop Pay

  • Klarna (Buy Now, Pay Later and Pay in 3 options)

Payment Processing
All payments are processed securely. Your payment details are encrypted and handled by trusted third-party payment providers to ensure your information is protected. We do not store any card or payment information on our servers.

Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with your order details. If you do not receive confirmation within 24 hours, please contact our customer service team. Contact Form

Klarna Payments
When choosing Klarna at checkout, you can split your purchase into manageable payments or delay payment as per Klarna’s terms. Please ensure you review Klarna’s terms and conditions before using their service. Eligibility is subject to Klarna’s assessment and approval.

Failed or Declined Transactions
If your payment is declined, please check with your bank or payment provider. You may also try an alternative payment method. Orders will not be processed until payment has been successfully completed.

Currency
All prices are listed in GBP (£). If you are shopping from outside the UK, your bank or provider may charge a currency conversion fee.

Fraud Prevention
To protect against fraud, we may conduct additional verification checks or contact you before processing your order. We reserve the right to cancel any order we suspect may be fraudulent.

Contact us at: support@totskids.com or use our Contact form

Totskids trading name of Business Individual S R Dragnev Registered in England Registration number UTR: 1702551857

VAT number: GB 435483190 | Address: Sandy Lane, High Trees, Cobham, Surrey, KT11 2EU, United Kingdom | email: support@totskids.com | tel.: +44(0)1256560135